Terms and Services
At Paragon Mills Limited, we are committed to providing you with the highest quality gluten-free oat flour. Our terms and services outline the guidelines for using our products and services, ensuring a seamless experience for all our customers. Please read through our terms carefully to understand your rights and responsibilities.
What is your return policy?
We accept returns within 30 days of purchase if the product is unopened and in its original packaging. Please contact our customer service for assistance.
Info@paragonmills.scot
How do I place an order?
You can place an order through our Amazon/eBay account. Alternatively, you can send an enquiry to our team at info@paragonmills.scot to place an order.
Do you offer bulk purchasing?
Yes, we offer bulk purchasing options for businesses and organizations. Please contact us for pricing and availability.What are your shipping options?
We provide various shipping options to meet your needs. Using small goods couriers for smaller consumer orders.
How can I contact customer support?
You can reach our customer support team via email. We are here to assist you with any questions or concerns you may have.
Please email us at info@paragonmills.scot
Our Policies
At Paragon Mills Limited, we prioritize transparency and customer satisfaction. Our policies are designed to protect both our customers and our business, ensuring a fair and enjoyable experience for everyone. Please familiarise yourself with our policies regarding privacy, shipping, and returns.
Privacy Policy
Last Updated: 1st March 2025
Paragon Mills Limited ("we", "us", "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website.
- Information We Collect
We collect personal information only when you voluntarily provide it, such as when contacting us via:
- Contact forms
- Email correspondence
The types of information we may collect include:
- Name
- Email address
- Any information you choose to provide in your message
Our website may also automatically collect minimal technical information such as server logs, which may include IP address and browser type. These logs are used solely for security and maintenance.
- How We Use Your Information
We use personal information only for the following purposes:
- Responding to enquiries and providing customer service
- Maintaining website security and functionality
- Fulfilling any requests you make when contacting us
We do not use your data for marketing unless you explicitly opt in.
- Cookies and Tracking
Paragon Mills does not use Google Analytics, advertising trackers, or non‑essential cookies. Essential cookies may be used only to ensure the website functions properly.
- Sharing of Personal Data
We do not sell, rent, or trade personal information. We may share information only when required by law or to maintain website security.
- Links to Third‑Party Platforms
Our website contains links to external platforms such as Amazon and eBay. These platforms operate independently and have their own privacy policies. We encourage you to review their policies when purchasing through those websites.
- Data Storage and Security
We take reasonable measures to protect personal data from unauthorised access, alteration, or disclosure.
- Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict processing
- Withdraw consent (where applicable)
To exercise these rights, contact us at: Info@paragonmills.scot.
- Contact Us
If you have any questions about this Privacy Policy, please contact: Info@paragonmills.scot
Website Terms of Service
Last Updated: 1st March 2025
These Terms of Service ("Terms") govern your use of the Paragon Mills website (the "Site"). By accessing or using the Site, you agree to these Terms.
- Use of the Website
You may use this Site only for lawful purposes and in compliance with these Terms. You must not:
- Attempt to gain unauthorised access to the Site
- Interfere with its operation
- Use the Site in a way that may damage our reputation or infrastructure
- Third‑Party Links
Our website may include links to third‑party websites. We are not responsible for:
- The content of external websites
- Their accuracy
- Their privacy or security practices
Your interactions with third‑party platforms are governed by their respective terms.
- Disclaimer
The information on this Site is provided for general informational purposes only. We make no warranties, express or implied, about:
- The uninterrupted availability of the Site
- Issues arising from third‑party platforms or external links
- Changes to These Terms
We may update these Terms from time to time. Continued use of the Site indicates acceptance of the revised Terms.
- Contact Information
For questions about these Terms, contact us at: Info@paragonmills.scot
Cookie Policy
Last Updated: 1st March 2025
Paragon Mills is committed to transparency regarding our use of cookies and similar technologies. This Cookie Policy explains what cookies we use and why.
- Use of Cookies
Our website uses only essential cookies necessary for:
- Basic website functionality
- Security and server performance
We do not use:
- Google Analytics
- Advertising cookies
- Tracking technologies
- Third‑party marketing tools
- Third‑Party Links
External platforms we link to (such as Amazon and eBay) may use their own cookies. We recommend reviewing their respective Cookie Policies when visiting those platforms.
- Managing Cookies
Most browsers allow you to control or disable cookies through their settings. Disabling essential cookies may impact website functionality.
- Cookie Banner Exemption
Under UK GDPR and PECR rules, websites that use only essential cookies are not required to display a cookie consent banner. As Paragon Mills Limited uses essential cookies only, no banner is necessary.
